terms and conditions

It is important to us to inform you about the global supply chain circumstances and how it is influencing machine, spare and wear part as well as resource deliveries from ISIMAT GmbH Siebdruckmaschinen.

Presently, several global suppliers are proclaiming extended lead-times of 20 weeks and more. Affected are among other things, pneumatic and electrical components, different types of steel, touchscreens and displays, products from the semiconductor industry and more.

Thanks to our intelligent warehousing, we have been able to endure the first wave of shortage of components on the market. However, we also see the pressure on our suppliers and sub suppliers and kindly ask you for your collaboration. The sudden rise in request during the present wave of shortage is causing challenges for us in the timely delivery of our products to you.

For us as company ISIMAT GmbH Siebdruckmaschinen, it is still of essential significance to ensure a high spare part availability. Nevertheless, it can come to date shifts or postponements in delivery. We ask for your kind understanding in view of the current overall market situation.

To facilitate stable delivery dates, accurate scheduling is of central importance in obtaining of components and service parts. With this in mind, we kindly ask you to bringing forward any planned orders for components, service parts as well as format parts (tooling) as early as possible. By this means we want to achieve the best possible security in regards to scheduling, further to get your orders delivered as fast as possible.

In addition to the extended lead times, we would also like to address the current price situation. Unfortunately, we have to adjust our prices due to the significant increases in the cost of purchased parts, raw materials and intermediate products. Despite massive efforts, we cannot avoid an increase in list prices. We are working on internal production- and process optimizations as well as further increases in efficiency in order to keep price adjustments to a minimum. We regret this step and at the same time assure you, that we, as the company ISIMAT GmbH Siebdruckmaschinen, will do everything we can to absorb price increases.

We thank you for your trust and your loyalty you have placed in ISIMAT GmbH Siebdruckmaschinen. We look forward to continuing our good cooperation. We will follow up to keep you, as an esteemed customer, up to date about our delivery situation.